Frequently Asked Questions (FAQs)

If I am an existing customer, how do I log in?

To log in, use the email address you used when creating your account as your username.
If you’ve forgotten your password or need to reset it, click “Forgot Password” on the login page.

For security purposes, you may also update your password anytime by visiting “My Account” after logging in.

How do tariffs affect your pricing?

Due to changes in government-imposed tariffs, pricing may occasionally be adjusted to reflect increased import or operational costs. Any applicable tariff-related surcharges will be clearly reflected in product pricing or at checkout.

Moments In Time reserves the right to adjust prices or surcharges if tariff rates change. These adjustments may apply to existing and future orders. Prices are based on the tariff schedules in effect at the time products are listed.

Do you sell directly to consumers?

Yes. Moments In Time sells directly to consumers through momentsintimeusa.com.
You do not need a business license or wholesale account to place an order.

Do you offer wholesale or bulk purchasing?

At this time, Moments In Time primarily serves retail customers.
If you are a retailer or business interested in bulk or special purchasing opportunities, please contact us directly.

📧 Email: help@natures-mark.com
📞 Phone: +1 (949) 770-9550

Is there a minimum order amount?

There is no minimum purchase requirement for standard consumer orders placed on momentsintimeusa.com.

How do I file a claim or report an issue with my order?

If you received a damaged, incorrect, or defective item, please contact our customer support team with your order number and details of the issue.

📧 Email: help@natures-mark.com

Our team will review your request and assist you as quickly as possible.

Are licensed or branded items allowed to be resold, bundled, or included in subscription boxes?

Use of licensed or branded products for resale, bundling, or subscription services may be restricted and varies by product.
For inquiries regarding special usage or resale permissions, please contact our support team before purchasing.

Do you ship outside the United States?

Shipping availability may vary by product and destination.
Currently, Moments In Time primarily ships within the United States. For international shipping inquiries, please contact customer support.

Do I need an account to place an order?

No. You may check out as a guest.
Creating an account allows you to track orders faster, save shipping details, and view order history.

Questions or Need Help?

We’re happy to help!

Moments In Time
A Brand of Nature’s Mark LLC

📍 5509 Stockdale Ct
Jurupa Valley, CA 92509-2101, USA

📧 help@nature's-mark.com
📞 +1 (949) 770-9550